The checkout separates your personalised product total from delivery. Here is what the current setting means—and what a test confirmation does not promise.
Delivery shown before you submit
Current Australian test-checkout delivery: $143.00 per order including applicable GST. Checkout confirms the final total for your address.The current checkout accepts Australian addresses. Delivery is charged once per order rather than once per letter. The final checkout shows the charge and applicable GST for the entered address before the “Place test order” button.
This is a sandbox setting, not a confirmed live shipping offer. The appropriate rate and service coverage are being reviewed before real payments open. No overseas delivery option is currently offered.
Making time is separate from travel time
A personalised product must be checked and made before dispatch. No fixed production lead time, courier service, dispatch date or arrival date has been published for live orders. A preview, calculated price or test confirmation is not a delivery-date promise. Test orders are not made or dispatched.
If an item is needed for a particular occasion, get the date and delivery arrangements confirmed before a real purchase. Keep the selected product, size, name and destination postcode ready when asking.
Product concerns and consumer rights
Personalisation does not remove rights that apply under Australian Consumer Law. If goods do not meet an applicable consumer guarantee, a remedy may be available; the appropriate remedy depends on the problem. See the ACCC’s repair, replace and refund guidance.
No additional commercial warranty duration is promised here. A business warranty, if later offered, cannot replace applicable consumer guarantees.
Changes, cancellations and returns
A store-specific change-of-mind or cancellation policy has not yet been finalised for live sales. Do not assume a personalised product is excluded from remedies for faults, and do not assume a change-of-mind return is agreed. Confirm those terms before a real order. Test checkout takes no money, so it does not create a payment to refund.
For a product concern, keep the order number, a description of the problem and clear photos of the item and packaging. The business’s live support contact and return-authorisation process must be published before live sales open; a return address is not currently provided. See order help for the information to prepare.
How the order journey works · Care and placement · Back to the good stuff