Need to check a name, understand a size or explain a product concern? Start with the right details so the team can assess the actual order.
Before a real order
Use the product configurator to check supported characters, available sizes and colours. The order guide explains the previews and what is included. Have the following ready for the team before confirming a live purchase:
- The exact name, including case and punctuation where supported.
- Brick, Storybook or Cursive style, selected size, colour and number of sets.
- The available display space, intended use and any required material or performance specification.
- The destination postcode and any date that needs explicit confirmation.
For an existing test order
Keep the confirmation number and selected options. Test orders are stored but are not physically made, paid or dispatched. Emails and password resets are suppressed in test mode. If already signed in, your account can show orders associated with that account; a guest test order does not automatically create an account.
If you are already working directly with the Brick3D team, use that established conversation and quote the order number. This site does not yet provide a new public messaging channel. Avoid putting sensitive information into a test order or creating another order merely to ask a question.
For a product concern
Prepare the order reference, the issue in your own words, and clear photos showing the whole item and the detail in question. For delivery damage, keep packaging photos too. A live support contact and return instructions must be confirmed before sending an item anywhere; no return address is published here.
Read about consumer rights and returns · Care and placement · Frequently asked questions